Question 1

The karaoke program keeps closing after starting.

Aaron Han · Accepted Answer

The karaoke program keeps closing after starting. And resetting the Windows Registry by running Regedit does not help.

The karaoke program is likely tangled in the initial configuration due to incomplete Windows updates or user errors.
1. Open the File Explorer in Windows and go to Documents > JB-199IV or JB199Mini or PlayCDG Online (depending on which karaoke player you are working on).
2. Right click on the file JB-199IV.ini or JB199Mini.ini or PlayCDGOnline.ini. If the file name extension .ini is not showing, click on View at the top of the File Explorer and check "File name extensions".
3. Select Delete from the menu to delete the file JB-199IV.ini or JB199mini.ini or PlayCDGOnline.ini.
4. Restart the karaoke program.
5. The karaoke program will restart with the factory default setting. Go to Tools > Setting and configure your options.

END

Question 2

Countless popups appear hindering song updates in the Control Panel

cavs@cavsusa.com · Accepted Answer

When attempting to update songs, countless popup windows (Queue Song Info) appear across the Control Panel.
When this happens, close the karaoke program by pressing the "X" mark at the top right hand side of the Control Panel.
Restart the karaoke program. Go to the Control Panel and uncheck the "Rotation" in the middle of the left hand side of the Control Panel.
Then proceed with the song update.

Question 3

JukeServer shows as terminated with errors, and phones and tablets are not connecting to the karaoke player

cavs@cavsusa.com · Accepted Answer

JukeServer is showing as terminated with errors and the customers are not able to connect their phones or tablets to the karaoke player. Click on the JukeServer icon in the task bar and you will see an error message, for example, as below.

Error: listen EADDRINUSE: address already in use 10.0.40.2:5000 at Server.setupListenHandle [as _listen2] (net.js:1320:16) at listenInCluster (net.js:1368:12) at doListen (net.js:1505:7) at processTicksAndRejections (internal/process/task_queues.js:83:21) Emitted 'error' event on WebSocketServer instance at: at Server.emit (events.js:400:28) at emitErrorNT (net.js:1347:8) at processTicksAndRejections (internal/process/task_queues.js:82:21) { code: 'EADDRINUSE', errno: -4091, syscall: 'listen', address: '10.0.40.2', port: 5000 } Go to HELP in the Control Panel of the karaoke program and select "Restart Juke Server". The JukeServer will restart showing a message, for example,

Folder: C:\PlayCDG\esongbook, Index: backend/bundle.js LocalHost: 192.168.1.245, Port: 5000 Model: PLAYCDG, Size: 4096, Type: Cloud NODE_ENV: production HOST: 192.168.1.245 PORT: 5000 2024/09/06 04:31:16 763 home ..\ 2024/09/06 04:31:16 769 profile initialize. 2024/09/06 04:31:16 773 song_init C:\PlayCDG\esongbook\data\ 2024/09/06 04:31:16 776 config {"file":"Master Playlist.txt","host":"192.168.1.245","port":5000} 2024/09/06 04:31:16 778 song_init OK 2024/09/06 04:31:16 779 init() => true 2024/09/06 04:31:16 780 Last loading file => Master Playlist.txt 2024/09/06 04:31:16 782 init C:\PlayCDG\esongbook\data\Master Playlist.txt 2024/09/06 04:31:16 784 song_init C:\PlayCDG\esongbook\data\ 2024/09/06 04:31:16 786 config {"file":"Master Playlist.txt","host":"192.168.1.245","port":5000} 2024/09/06 04:31:16 787 song_init OK 2024/09/06 04:31:17 734 Server is running on port 5000... 2024/09/06 04:31:17 735 Open http://192.168.1.245:5000 in browser 2024/09/06 04:31:18 405 state 1 hash f168b313c2a7928ae4001adea69d53fb syncfile Master Playlist.json 2024/09/06 04:31:18 474 master 8445 language 1 eng 2024/09/06 04:31:18 476 init - reload OK 2024/09/06 04:31:18 906 ws.connection ws-connect 1 0 2024/09/06 04:31:20 075 clientId 0 localhost 2024/09/06 04:31:20 080 mixer false 2024/09/06 04:31:20 082 socketMixer=> false 0 2024/09/06 04:31:21 346 load.file Master Playlist.txt 2024/09/06 04:31:21 347 init C:\PlayCDG\esongbook\data\Master Playlist.txt 2024/09/06 04:31:21 349 song_init C:\PlayCDG\esongbook\data\ 2024/09/06 04:31:21 353 config {"file":"Master Playlist.txt","host":"192.168.1.245","port":5000} 2024/09/06 04:31:21 355 song_init OK 2024/09/06 04:31:21 937 state 1 hash f168b313c2a7928ae4001adea69d53fb syncfile Master Playlist.json 2024/09/06 04:31:22 026 master 8445 language 1 eng 2024/09/06 04:31:22 027 init - reload OK 2024/09/06 04:31:22 029 load.result 8445 2024/09/06 04:31:22 057 queue=> 0 8445 2024/09/06 04:31:25 547 queue=> 0 8445 2024/09/06 04:32:22 192 Program is using 101.7M bytes of Heap. 2024/09/06 04:33:23 553 Program is using 101.9M bytes of Heap. 2024/09/06 04:34:24 617 Program is using 102.1M bytes of Heap. 2024/09/06 04:35:25 733 Program is using 102.4M bytes of Heap. 2024/09/06 04:36:26 959 Program is using 102.6M bytes of Heap. 2024/09/06 04:37:28 087 Program is using 101.8M bytes of Heap. Note that the JukeServer is most likely to terminate with error when the karaoke player is placed in a new network environment and the player is started for the first time. Restart the JukeServer as described above, and it will start normally thereafter.

Question 4

"Read a zero value from registry, ... zero: capture_height"

cavs@cavsusa.com · Accepted Answer

"Read a zero value from registry, please delete this particular value, instead of setting it to zero:capture_height"
If the error message as above appears when starting the karaoke program, follow the steps below.

1. Type in "REGEDIT" at the Windows search bar and select to start Registry Editor.
2. On the left column, expand HKEY_CURRENT_USER > SOFTWARE and select "screen-capture-recorder".
3. On the right side, right click on "capture_height" and select Delete. Confirm Yes to delete.
4. Exit out of Registry Editor.

Restart the karaoke program.

Question 5

"side-by-side configuration" error

cavs@cavsusa.com · Accepted Answer

"The application has failed to start because it’s side-by-side configuration is incorrect." This error is due to missing Visual C++ module in the PC. Download the Visual C++ library Visual C++ Library Unzip and install each component inside.

Question 6

How to enable Subscription when installed with an anti-virus softare

cavs@cavsusa.com · Accepted Answer

When your PC is installed with an anti-virus software, it will block all unknown or newly installed program from communicating through the network including Internet. So it is important to set the anti-virus software to allow the CAVS program such as PlayCDG Online to communicate through the Windows Firewall. The CAVS program will only then be able to login to the susbcription and pull in the songs.
1. Open the anti-virus software window and go to Firewall.
2. Go to Internet Connections for Programs.
3. Add the following 4 programs
PlayCDG Online (C:\Program Files\CAVS USA Inc\PlayCDG Online\PlayCDG.exe)
Cam2Stream (C:\PlayCDG\esongbook\Cam2Stream.exe)
Nodejs (C:\PlayCDG\esongbook
ode.exe)
JukeSever (C:\PlayCDG\esongbook\JukeServer.exe)
4. Reboot your PC and start the PlayCDG Online.

Question 7

How to connect to phones and tablets when installed with an anti-virus software

cavs@cavsusa.com · Accepted Answer

When your PC is installed with an anti-virus software, it will block all unknown or newly installed program from communicating through the network including Internet. So it is important to set the anti-virus software to allow the CAVS program such as PlayCDG Online to communicate through the Windows Firewall. The CAVS program will only then be able to connect to the phones and tablets.
1. Open the anti-virus software window and go to Firewall.
2. Go to Internet Connections for Programs.
3. Add the following 4 programs
PlayCDG Online (C:\Program Files\CAVS USA Inc\PlayCDG Online\PlayCDG.exe)
Cam2Stream (C:\PlayCDG\esongbook\Cam2Stream.exe)
Nodejs (C:\PlayCDG\esongbook
ode.exe)
JukeSever (C:\PlayCDG\esongbook\JukeServer.exe)
4. Reboot your PC and start the PlayCDG Online.

FAQ

Techsupport

JB-199 III Premier

Countless popups appear hindering song updates in the Control Panel

JB-199 IV Online

The karaoke program keeps closing after starting.

Countless popups appear hindering song updates in the Control Panel

JukeServer shows as terminated with errors, and phones and tablets are not connecting to the karaoke player

“Read a zero value from registry, … zero: capture_height”

JB-199 mini II

The karaoke program keeps closing after starting.

Countless popups appear hindering song updates in the Control Panel

JukeServer shows as terminated with errors, and phones and tablets are not connecting to the karaoke player

“Read a zero value from registry, … zero: capture_height”

PlayCDG KJ Deluxe 64 LT

Countless popups appear hindering song updates in the Control Panel

“side-by-side configuration” error

PlayCDG Online

The karaoke program keeps closing after starting.

Countless popups appear hindering song updates in the Control Panel

JukeServer shows as terminated with errors, and phones and tablets are not connecting to the karaoke player

“Read a zero value from registry, … zero: capture_height”

“side-by-side configuration” error

How to enable Subscription when installed with an anti-virus softare

How to connect to phones and tablets when installed with an anti-virus software