Confirm that the Jukeserver is enabled.
1. Go to the Control Panel of the karaoke program, which is the black screen with lots of buttons and lines.
2. Go to Tools > Setting > Server & Browser in the top left corner.
3. Make sure the option “Start Jukeserver” is check.

Confirm to use the correct IP address and the Port number.
1. Go to the Control Panel > Tools > Setting > Server & Browser.
2. view the IP address and the Port number assigned to the karaoke player.
3. Confirm that the E-Songbook, using a browser, is navigating to the same IP address and the Port number

Confirm that the Jukeserver is running.
1. Go to the Taskbar and click on the Jukeserver icon to open its window.
2. If the Jukeserver is terminated or continuously rebooting, go to Help on the top left corner and select Restart Jukeserver.
3. Confirm that the Jukeserver is running steady.

After following the instructions above, open the E-Songbook, open a browser, and navigate to the IP address and the Port number found for the karaoke player.

END

After installing PlayCDG Online, the program may fail to start even though the activation credentials have been entered correctly.

Recent versions of Windows 11 may not have the WMIC component installed by default. PlayCDG Online requires this component to run.

To install WMIC:

1. Click **Start** > **Settings** > **System** > **Optional features**.
2. Click **View features**.
3. When prompted with **”Do you want to allow this app to make changes to your device?”**, click **Yes**.
4. Select **See available features** and scroll through the list to locate **WMIC**.
5. If the WMIC feature is found, place a checkmark next to it and click the **Add** button to begin installation.

An Internet connection is required, and the installation process may take up to one hour to download and complete.

If WMIC does not appear in the list of available features, it is likely already installed. To confirm:

1. Close the current window to return to the **Optional features** page.
2. Click **View features** again and confirm **Yes** if prompted.
3. Under **Added features**, scroll through the list and verify that **WMIC** is present.

After WMIC has been installed, restart the computer and launch PlayCDG Online again.

Once the activation credentials are entered, PlayCDG Online should start normally.

After installing PlayCDG Online, the program may fail to start even though the activation credentials have been entered correctly.

Recent versions of Windows 11 may not have the WMIC component installed by default. PlayCDG Online requires this component to run.

To install WMIC:

1. Click **Start** > **Settings** > **System** > **Optional features**.
2. Click **View features**.
3. When prompted with **”Do you want to allow this app to make changes to your device?”**, click **Yes**.
4. Select **See available features** and scroll through the list to locate **WMIC**.
5. If the WMIC feature is found, place a checkmark next to it and click the **Add** button to begin installation.

An Internet connection is required, and the installation process may take up to one hour to download and complete.

If WMIC does not appear in the list of available features, it is likely already installed. To confirm:

1. Close the current window to return to the **Optional features** page.
2. Click **View features** again and confirm **Yes** if prompted.
3. Under **Added features**, scroll through the list and verify that **WMIC** is present.

After WMIC has been installed, restart the computer and launch PlayCDG Online again.

Once the activation credentials are entered, PlayCDG Online should start normally.