SUPPORT
GET YOUR CAVS SYSTEM BACK IN SHAPE
CAVS Warranty
Hardware Products
All Hardware Products, unless specified to be otherwise, carry the standard warranty of 1-year on parts and 90-days in labor.
Within 30 days of purchase, you are eligible for refund, or replacement of your product subject to 15% restocking fee. For returning or replacing a defective product, there will be no restocking fee and you will be issued a call tag for free return shipping.
After 30 days, your purchase will be serviced free of charge if it is under warranty. The inbound shipping will be paid by you, and the outbound shipping will be paid by CAVS.After the warranty period, all services will be charged according to then service pricing. The inbound and outbound shipping will be the responsibility of the customers.
For service under warranty or out of warranty, please contact us at Service@cavsusa.com.
All Software Products, upon your purchase, are non-refundable. For the popular PlayCDG KJ Deluxe 64 LT and PlayCDG KJ Deluxe karaoke programs, please try the free demo versions available at their respective web pages before your purchase.
Within 30 days of purchase, you are eligible to upgrade your purchase to a higher version or multi PC licenses with a payment of price difference.
To contact us, please email to Service@cavsusa.com.
Privacy Policy
Privacy Policy
CAVS USA Inc is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
To contact us, please email to Service@cavsusa.com.
Documents
Welcome to the FAQ section, a comprehensive collection built over 20 years of CAVS product history. For your convenience, the FAQ is divided into two sections:
- FAQ: Answers to questions about our presently available or supported products.
- Archived FAQ: Information on past products that are no longer available or supported.
When browsing, first select a product of your interest followed by subtopics. If you do not see your question or answer, please email us at Techsupport@cavsusa.com.
Video Instructions
Visit our library of video instructions.
If you do not see a topic of your interest, please email us at Techsupport@cavsusa.com.
Email Support is available for all. Please write to us your questions at:
Remote Support
Online Remote Service
Online Remote Service is a convenient tool where a CAVS technical support agent helps the customers by working inside the customers’ products. This service is possible by use of the Internet for the following products
- CAVS Karaoke Laptop
- CAVS Touch Screen Karaoke
- CAVS All-In-One systems
- CAVS PC Karaoke programs
- CAVS JB-199 players
Reserve for an online remote support session. The service charge is $60 -$90 per each time block of 25 minutes.
To get ready for Online Remote Service, download and install the following remote access program in your PC or product.
For Windows:
For Mac:
When contacting the CAVS Techsupport at your reserved time slot, be ready to give the ID and Password of the installed remote access program.
Below is a link to pay service fees for special services rendered by CAVS Karaoke. The total amount, in increments of $30, would be determined apriory by CAVS Karaoke and the customers requesting the services.