Click on the link below to download and install the Teamviewer remote program in your karaoke player. CAVS Teamviwer for Windows. The CAVS karaoke players eligible for the Teamviewer remote support are CAVS Karaoke Laptop CAVS Touch Screen Karaoke CAVS All-In-One systems CAVS PC Karaoke programs CAVS JB-199 player After installing the Teamviewer remote program, start and give the ID and Password shown in the Teamviewr program to CAVS Tech Support. Note that the CAVS karaoke player installed with the Teamviewer remote program must have Internet connection. A good way to test the Internet connection is to open any browser and surf out to sites such as News.