RMA (Return Merchandise Authorization) Request Page 1
International
 

!!Before requesting an RMA you must get approval from our Service Department as there are many countries to which our shipping services will not succesfully reach!! Contact our Service Department.

Required information:
1. Personal information (name, address, phone number, and email address).
2. CAVS model name and serial number found at the back of the unit.
3. Purchase receipt (only required for warranty service). Click here for CAVS Warranty Policy.

How it works:
1. Complete the form below and submit to CAVS Service Department.
2. The form will be reviewed and an email with the RMA # will be sent to you within 2 business days.
3. Once the RMA # is received, write it to the box and include a copy of purchase receipt if applicable, and send merchandise to the following address:
CAVS Service Dept
RMA#: (your RMA # here)
10707 Fulton Wells Avenue
Santa Fe Springs, CA 90670
RMA Request Form:

Customer Name: required.

Email Address: required.Invalid format.

Address:
required.Minimum number of characters not met.

CAVS Product Name: required.

Serial Number (only for players):

Problem Report or Comment: Accompaning Items:
^ required. Please give us a good description of the problem.

Check at least oneCan not select None with others











Specify (Other):

Terms of Service and Conditions:

Please read carefully the following instructions for obtaining RMA numbers and shipping the products.  Product returns that do not follow the instructions will be refused for service.

GUIDELINES FOR RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST AND SHIPPING
All products manufactured by CAVS and requiring after-service must obtain the RMA numbers before being shipped to CAVS. The customer must complete the CAVS RMA Request Form and when shipping the product for service, must include a copy of the proof of purchase. (The purchase invoice or the packing slip is acceptable for the proof of purchase.)  The RMA number obtained is valid for 15 days.  Be sure that the product is shipped within this time.

All products returned shall be checked at CAVS with the completed RMA Request Forms.  Any discrepancy between the actual items received by CAVS and those listed in the RMA Request Forms shall be the responsibility of the customers, and such discrepancy shall delay the service until it is completely resolved by further contacts with the customers.

All products returned shall be subject to the CAVS Warranty Policy.  CAVS Warranty Policy can be found in the User’s Manual of the product or online at www.cavsusa.com.

All products returned as defective will be tested by CAVS upon receipt. If the products returned are found to be NTF (No Trouble Found), the customer will be charged NTF fee of $60.00 per product for testing, verification and handling.

All products retuned must be shipped in proper packaging with each accessory item properly indicated on the RMA Request Form.  All product returned must be clearly marked with the RMA number on the on the exterior of the box.

By checking the following box you agree to the "Terms of Service and Conditions" above.
Must agree with Terms of Service and Conditions.