RMA Request Page1

Please read carefully the following instructions for obtaining RMA numbers and shipping the products. Product returns that do not follow the instructions will be refused for service.

GUIDELINES FOR RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST AND SHIPPING
All products manufactured by CAVS and requiring after-service must obtain the RMA numbers before being shipped to CAVS. The customer must complete the CAVS RMA Request Form and when shipping the product for service, must include a copy of the proof of purchase. (The purchase invoice or the packing slip is acceptable for the proof of purchase.) The RMA number obtained is valid for 15 days. Be sure that the product is shipped within this time.

All products returned shall be checked at CAVS with the completed RMA Request Forms. Any discrepancy between the actual items received by CAVS and those listed in the RMA Request Forms shall be the responsibility of the customers, and such discrepancy shall delay the service until it is completely resolved by further contacts with the customers.

All products returned shall be subject to the CAVS Warranty Policy. CAVS Warranty Policy can be found in the User’s Manual of the product or online at www.cavsusa.com.

All products returned as defective will be tested by CAVS upon receipt. If the products returned are found to be NTF (No Trouble Found), the customer will be charged NTF fee of $60.00 per product for testing, verification and handling.

All products retuned must be shipped in proper packaging with each accessory item properly indicated on the RMA Request Form. All product returned must be clearly marked with the RMA number on the on the exterior of the box.

Approximate time before an estimate is about 2-3 weeks. If for any reason the repair must be expedited please include a note in the comment box above and be aware that there will be an additional fee of $20 for DVD models and $30 for JB models even if unit is under warranty.

RMA Request Form:
Customer Name: required. Phone Number: required.Invalid format. Email Address: required.Invalid format. Address (no PO Box): required. City: required. State: required. Zip Code: required. Invalid format. I require repair/replacement on a: Please select an item. Part/Accessory: Specify: CAVS Product Name: Specify: Serial Number (required only for players):
Problem Report or Comment:		Accompaning Items:
^ required. Please give us a good description of the problem.		Check at least oneCan not select None with others None Microphone Additional Microphone Microphone cable Manual Remote A / V Cable Power Cord USB Cable Disc Other Specify (Other):
Terms of Service and Conditions: Please read carefully the following instructions for obtaining RMA numbers and shipping the products. Product returns that do not follow the instructions will be refused for service. GUIDELINES FOR RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST AND SHIPPING All products manufactured by CAVS and requiring after-service must obtain the RMA numbers before being shipped to CAVS. The customer must complete the CAVS RMA Request Form and when shipping the product for service, must include a copy of the proof of purchase. (The purchase invoice or the packing slip is acceptable for the proof of purchase.) The RMA number obtained is valid for 15 days. Be sure that the product is shipped within this time. All products returned shall be checked at CAVS with the completed RMA Request Forms. Any discrepancy between the actual items received by CAVS and those listed in the RMA Request Forms shall be the responsibility of the customers, and such discrepancy shall delay the service until it is completely resolved by further contacts with the customers. All products returned shall be subject to the CAVS Warranty Policy. CAVS Warranty Policy can be found in the User’s Manual of the product or online at www.cavsusa.com. All products returned as defective will be tested by CAVS upon receipt. If the products returned are found to be NTF (No Trouble Found), the customer will be charged NTF fee of $60.00 per product for testing, verification and handling. All products retuned must be shipped in proper packaging with each accessory item properly indicated on the RMA Request Form. All product returned must be clearly marked with the RMA number on the on the exterior of the box. Approximate time before an estimate is about 2-3 weeks. If for any reason the repair must be expedited please include a note in the comment box above and be aware that there will be an additional fee of $20 for DVD models and $30 for JB models even if unit is under warranty. By checking the following box you agree to the "Terms of Service and Conditions" above. I Accept Must agree with Terms of Service and Conditions. Important!: A recent flaw in the firmware(programing) of all DVD models may make it seem like the unit is defective by not showing the track numbers on regular CDG and Music Discs. Please contact us by phone to solve this issue without having to send the player in for repair. Phone#:562-777-0491