RMA (Return Merchandise Authorization) Request Page 1
Please include Purchase Receipt with player upon shipping.

How it works:
1. Complete the form below and submit to CAVS Service Department.
2. The form will be reviewed and an email with the RMA # will be sent to you within 2 business days.
3. Once the RMA # is received, write it to the box and include a copy of purchase receipt if applicable, and send merchandise to the following address:

CAVS Service Dept
RMA#: (your RMA # here)
10707 Fulton Wells Avenue
Santa Fe Springs, CA 90670
Terms Overview:  

Warranty: 90 days labor, 1 year parts
Turn around time: 2-3 weeks
--But may exceed depending on work load
Return Shipping: UPS Ground
Expedite Fee: $30
Estimate Cost: $30 + Shipping
--If customer decides not to repair
NTF(No Trouble Found) fee includes:
--Estimate cost
--Shipping both ways if call tag was issued.

--If not problem is found

 Call Tags...
--Available within 30 days of purchase
--Request in comment.
--Available only in the continental US
Any discussion over the phone...
--Should be mentioned on the comment box
Expediting...
--Your unit will be reviewed the day it arrives.
--Costs apply(see left)
--Actual repair time will vary
--Request in comment.
Step 1: Contact Information
Company:
*Contact/Name:
*Address:
*City, State Zip: ,
*Phone #: - - Extension:
Alternate #: - - Extension:
*Email:
How many RMAs do you require?